By Laura, 06/04/2021

FAQ

 

What are the benefits of managed IT Services?

Often, in-house IT support can be reactive, dealing with issues after they have already happened. At Subnetic, we proactively monitor our client’s systems for potential problems before they can emerge, meaning less downtime and disruption. And when problems do occur, you will have 24/7 access to our support team.

Meanwhile, our specialist cybersecurity team gives our clients access to the kind of enhanced security that is out of reach for most SMEs using in-house IT support.

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What locations do you cover?

Our IT services are designed for a world where home offices are as common as head offices. Which is our way of saying Subnetic can support your business using remote access to your screens and system, no matter where in the world you, or your staff, are based.

How can I get a quote for your services?

Use our contact form, and we’ll get back to you.

What are the benefits of print services?

If your SME still relies on printouts for internal communication, you’re probably spending more than you need to, not just on ink and paper, but on replacement equipment too.

We provide cost-effective, environmentally friendly, and reliable printers, with longer lasting consumables, such as toner, ink and printer drums. And software that improves workflow, simplifies the printing process, and ensures your resources last for longer. Check out our managed print solutions for more info on how you can slash your printing costs.

What lease periods are available?

We offer a variety of contract lengths, and can create a bespoke leasing package to suit your needs.  contact us for more details.

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What features do VoIP systems bring to a business?

For a start, flexibility that fits neatly into a hybrid working culture, app accessibility to most major smartphones, and infrastructure-free telephony that makes scalability painless.

Whether you want sales converting browser chats with customers straight from your website, inexpensive overseas calls, or management oversight of a vast call centre, VoIP has a host of features that will empower your business. Find out more here.

What is the installation process for your hosted telephony package?

Installation is a simple matter of activating the app, or turning on the handset. As long as you have an internet connection, your phones will be ready to go. It’s that simple. No infrastructure, no maintenance at your end, and no rewiring or installation necessary.

Do you have a UK based customer service team?

Yes, and if you need them, you can call direct on 01462 418 618 or email info@subnetic.com                                                                                         

How fast does your support team take to respond?

On average, most issues raised will be responded to in ten minutes or less.

How do I know Subnetic are the right company for my business?

We’ve been around a while, and have many happy clients, so check out our testimonial page to see what they have to say about us.

How do I know I can rely on you?

We’ve been in business for over two decades, and have been building a loyal client base ever since. We pride ourselves on providing a transparent, trustworthy and reliable service, and we plan on still being here in another two decades.

What is the benefit of changing my phone system? The one I have works fine.

If you’re using an ISDN phone system, your phones won’t be fine for much longer. BT have announced they are discontinuing this service in 2025, and will be withdrawing support and replacement parts in the coming months and years.

Switching to VoIP will not only futureproof your telephony, but unlock a host of benefits that will boost your business. Check out our hosted voice package to find out more.

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Am I able to cancel at any time?

Hosted voice is truly flexible service. Not only can you easily increase the amount of user subscriptions your business has, but you can also decrease them.

If there is a problem that needs to be fixed, what should I do?

Contact our customer service team. On average, we will respond to a request for assistance in less than ten minutes